STANDARD TERMS AND CONDITIONS
Please download AGNA Corp dba Agit Global North America’s domestic (USA) standard terms and conditions of sale
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Please download Agit Global (Taiwan) Inc.’s international standard terms and conditions of sale
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PRIVACY POLICY
Agit Global will always respect the privacy of our customers. We want to give the best customer service possible. The only information we collect is the information given when an order is placed. At no time will we sell or share that information with any other company. The information obtained from registration on-line is used to save you time in the future and /or receive occasional e-mails.
These e-mails provide you with information regarding the products you purchased, upcoming sales, and specials. You can opt out of e-mails at any time. You may do so by clicking on the unsubscribe link included in each e-mail. Any person under 18 years of age must have parent or guardian’s permission before providing any personal information. All online contests are open only to U.S. residents who are 13 years of age or older.
Agit Global strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Agit Global asks that anyone 13 or younger not attempt to register with Agit Global or otherwise provide Agit Global with any personal information without the consent of a parent or legal guardian.
If you have any questions concerning our privacy policy, please contact our Customer Service Department at (877) 673-3622, Mon-Fri 10am-4pm. You can also send us an email at web@agit-global.com.
WARRANTY
AGIT LIMITED WARRANTY POLICY
All surf boards, standup paddleboards, bodyboards, skimboards, pool floats, snow sleds, snow boards and other products manufactured by AGIT Global, Inc. are warranted to be free of manufacturing and materials defects for thirty (30) days (or such time as required by local law) from the date of purchase. Except where otherwise mandated by local law, all claims of any manufacturing or materials defect must be made within thirty (30) days directly to AGIT or to the retail store where the product was purchased, together with proof of purchase. If it is determined upon inspection by AGIT Global, Inc. that a manufacturing defect is present, then AGIT will repair or replace the product with like merchandise at its sole discretion. No monetary refunds or exchanges for any product other than a like branded product will be made. Provided, however, that products used for commercial purposes, such as rentals, surf schools and camps, are not warranted for any period of time. The installation of any third-party parts and/or accessories, such as fins, grips and/or mounts, on the product voids the warranty. Drilling or cutting into, and/or affixing objects to, the product also voids the warranty.
Although AGIT products are made with the finest materials and manufactured to the highest standards in the industry, because of the nature of sports, AGIT Global, Inc. cannot warrant against damage to or breakage of a board, sled or other product caused or incurred during its use, even if such damage falls within the warranty period. Damage to any product resulting from wear and tear, misuse, exposure to the sun, heat or elements, or simply caused by the demands of the product when in use, including but not limited to boards or sleds that are wrecked, snapped, punctured, scraped, broken, crushed, compressed, dented, and fins, grips or straps that are broken or damaged, or any other damage or breakage of any kind that is not caused by a manufacturing or materials defect, is not covered at any time. Repair and replacement kits, however, are available from AGIT Global, Inc. by contacting its Customer Service Department at 1-877-673-3622 or 1-714-389-1815. Do not use solvents or cleaners on a sled or board. Store products indoors at all times, and always rinse and follow the instructions on any care guide included with a product at purchase.
AUSTRALIA: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
EUROPE: Our goods come with guarantees that cannot be excluded under the law of the European Union and United Kingdom. During the first six months after purchase of the board or sled in the United Kingdom, and during the first two years after purchase of the board or sled in the European Union, you may be entitled to a repair, replacement, price reduction or full refund if the product that you purchased does not match its product description, has different qualities than was advertised, is not fit for its intended purpose, or does not possess the quality and performance that is normal for this type of product.
All surf boards, standup paddleboards, bodyboards, skimboards, pool floats and other water boards manufactured by AGIT Global Inc. are not intended to be used as a floatation, safety or lifesaving device. Do not use any water board if you are not a good swimmer or in any waters in which you are unable to safely swim, including where dangerous rip tides or currents may be present, and do not float, paddle or surf alone. Always inspect for rocks, reefs and other dangerous areas nearby. Always maintain a safe distance from other surfers, boarders, boats and vessels while using an AGIT water board. Avoid crowds when surfing, paddling or boarding as the board you are riding may strike other persons or another person’s board may strike you. Avoid rocks and reefs where the leash could get caught which may create a hazardous outcome, including drowning.
All snow sleds, snow boards and other products used in winter that are manufactured by AGIT Global Inc. may develop excessive speed which can cause loss of control and result in serious injury. Use of sleds or boards on rocks, gravel, ice, or stones may tear and damage gliding surface. Avoid using AGIT sleds and boards in hazardous conditions such as poor weather, near roads, traffic, and amongst crowds. Always inspect for rocks, trees, steep drop offs, and other dangerous areas nearby. Always maintain a safe distance from other sledders, skiers, and boarders while using a snow sled or board, and always wear a protective helmet, gloves, and goggles. Do not dive, jump, or use excessive force to manipulate any AGIT sled or board. Do not use sleds and snow boards for commercial purposes such as rentals or camps.
Do not exceed the recommended number of riders or weight capacity of any AGIT water board or snow sled. Sleds and boards are not towable devices and never tow behind any vehicle. Using the sled or board for a purpose other than its intended use or carelessly can cause damage to the board and bodily harm. Keep product away from open flames. Avoid using all sleds and boards in unpredictable water or snow conditions, or without proper supervision and proper skill. Do not use the board or sled if any part is broken or outer skins are compromised. Avoid using the board or sled in conditions that compromise safety of the rider. Any board or sled with a leash or long cord poses a suffocation hazard, and all products contain small parts that are a choking hazard.
Adult supervision and caution are strongly recommended for use of any board or sled by any persons under the age of eighteen (18) years. THE USE OF A LIFE JACKET FOR ALL WATER BOARDS AND THE USE OF A HELMET FOR ALL SNOW SLEDS AND BOARDS IS STRONGLY RECOMMENDED. FOR OUTDOOR USE ONLY. ALL PRODUCTS ARE NOT RECOMMENDED FOR CHILDREN AGED 5 OR YOUNGER.
The use of a life jacket when operating or riding on an AGIT standup paddleboard is recommended in all circumstances and is required by law in many circumstances. The U.S. Coast Guard (“USCG”) has determined that a standup paddleboard is a vessel under most circumstances. Under USCG regulations, all persons aged 12 years old or younger must wear a USCG approved life jacket when operating a standup paddleboard, and all persons aged 13 years or older must possess an approved life jacket on a standup paddleboard. Each operator of a standup paddleboard must carry a whistle or other sound producing device, and, if on the water after sunset or in poor visibility conditions, each operator of a standup paddleboard must display a flashlight or similar lighting device when operating near other vessels, as well as carry a visual distress signal device. Operators of standup paddleboards must follow the navigational rules per the USCG. State or local agencies may impose additional rules and regulations where the paddleboard is operated.
Do not apply excess force to the blade or shaft of any paddle used for paddleboarding, and do not strike the paddle against rocks or other hard surfaces. Always wash and rinse your paddle following use. Do not use your paddle if you observe any cracks, corrosion, stress marks or creases on the paddle shaft, if the shaft appears bent or crooked, or if the paddle blade or handle is loose, cracked or broken. Continued use of the paddle after the blade or shaft is comprised may cause the paddle to break and can cause serious personal injury.
The user assumes the risk of personal injury, property damage, or other losses with the use of any board, sled or other product manufactured by AGIT Global Inc. Surfing, boarding and sledding are inherently dangerous activities and accidents may occur. Purchaser, user and/or their heirs, executors or assignees of any surfboard, standup paddleboard, bodyboard, skimboard, pool float, snow sled, snow board and other product manufactured by AGIT Global, Inc. agree to release and hold harmless AGIT and any employees, subsidiaries, related companies, distributors and/or agents of AGIT, including but not limited to distributors and retailer sellers of the products, from any liability, claims, causes of action and demands of any kind arising from or out of the use of the AGIT product where such use results in bodily injury, including serious injury, loss of limbs and/or death, or property damage.
IN NO EVENT SHALL AGIT GLOBAL, INC., AS WELL AS ITS AGENTS, DISTRIBUTORS AND RESELLERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE SALE OR USE OF ANY AGIT SLED OR BOARD. THIS DISCLAIMER APPLIES BOTH DURING AND AFTER THE TERM OF ANY WARRANTY PROVIDED BY AGIT. EXCEPT WHERE OTHERWISE REQUIRED BY LOCAL LAW, AGIT GLOBAL, INC. HEREBY EXPRESSLY DISCLAIMS THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CUSTOMER SERVICE
CONTACT US
If you have any questions or concerns please feel free to contact our Customer Service Department at (714) 389-1815, Mon-Fri 10am-4pm.
You can also send us an email at web@agit-global.com.