STANDARD TERMS AND CONDITIONS
Please download Agit Global North America Inc.’s domestic (US) standard terms and conditions of sale
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Please download Agit Global (Taiwan) Inc.’s international standard terms and conditions of sale
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PRIVACY POLICY
Agit Global will always respect the privacy of our customers. We want to give the best customer service possible. The only information we collect is the information given when an order is placed. At no time will we sell or share that information with any other company. The information obtained from registration on-line is used to save you time in the future and /or receive occasional e-mails.
These e-mails provide you with information regarding the products you purchased, upcoming sales, and specials. You can opt out of e-mails at any time. You may do so by clicking on the unsubscribe link included in each e-mail. Any person under 18 years of age must have parent or guardian’s permission before providing any personal information. All online contests are open only to U.S. residents who are 13 years of age or older.
Agit Global strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Agit Global asks that anyone 13 or younger not attempt to register with Agit Global or otherwise provide Agit Global with any personal information without the consent of a parent or legal guardian.
If you have any questions concerning our privacy policy, please contact our Customer Service Department at (877) 673-3622, Mon-Fri 10am-4pm. You can also send us an email at web@agit-global.com.
WARRANTY
AGIT LIMITED WARRANTY POLICY
All surfboards, stand up paddleboards and other products by AGIT Global, Inc. are warranted to be free of manufacturing and materials defects for thirty (30) days from the date of purchase. All claims of any manufacturing or materials defect must be made within thirty (30) days directly to AGIT or to the retail store where the Wavestorm Board was purchased, together with proof of purchase. If it is determined upon inspection by AGIT Global, Inc. that a manufacturing defect is present, then AGIT will repair the board or replace the board with like merchandise at its sole discretion. No monetary refunds or exchanges for any product other than an AGIT product will be made. Provided, however, that any boards used for commercial purposes, such as rentals, surf schools and camps, are not warranted for any period of time. The installation of any third party parts and/or accessories, such as fins, grips and/or mounts, on AGIT products voids the warranty. Drilling or cutting into, and/or affixing objects to, the AGIT products also voids the warranty.
Although AGIT products are made with the finest materials and manufactured to the highest standards in the industry, because of the nature of surfing, AGIT Global, Inc. cannot warrant against damage to or breakage of a board caused or incurred during its use, even if such damage falls within the thirty (30) day warranty period. Damage to any AGIT product resulting from wear and tear, misuse, exposure to the sun, heat or elements, or simply caused by the demands of the board when in use, including but not limited to boards that are wrecked, snapped, punctured, scraped, broken, crushed, compressed, dented, and fins or straps that are broken or damaged, or any other damage or breakage of any kind that is not caused by a manufacturing or materials defect, is not covered at any time. Repair and replacement kits, however, are available from AGIT Global, Inc. by contacting its Customer Service Department at 1-877-673-3622 or 1-714-389-1815. Do not use solvents or cleaners on a Wavestorm Board. Wavestorm Boards are manufactured to last for many years with proper care according the Good Board Care Guide included with this purchase.
AGIT products are not intended to be used as a floatation, safety or life saving device. Do not use AGIT products if you are not a good swimmer or in any waters in which you are unable to safely swim, including where dangerous rip tides or currents may be present, and do not paddle or surf alone. Adult supervision and caution is strongly recommended for use of an AGIT product by any persons under the age of eighteen (18) years. Always use caution when using an AGIT product by inspecting for rocks, reefs and other dangerous areas nearby. Always maintain a safe distance from other surfers, boats and vessels while using an AGIT product. AGIT products are not intended for sledding or sliding on any surfaces other than water. AGIT products are not intended to be used as a pool floatation device. Keep product away from open flames.
The use of a life jacket when operating or riding an AGIT product is recommended in all circumstances and it is required by law in many circumstances. The U.S. Coast Guard (“USCG”) has determined that a standup paddleboard is a vessel under most circumstances. Under USCG regulations, all persons aged 12 years old or younger must wear a USCG approved life jacket when operating a stand up paddleboard, and all persons aged 13 years or older must possess an approved life jacket on a standup paddleboard. Each operator of a standup paddleboard must carry a whistle or other sound producing device, and, if on the water after sunset or in poor visibility conditions, each operator of a standup paddleboard must display a flashlight or similar lighting device when operating near other vessels, as well as carry a visual distress signal device. Operators of stand up paddleboards must follow the navigational rules per the USCG. State or local agencies may impose additional rules and regulations where the Wavestorm Board is operated.
Surfing is an inherently dangerous activity and accidents may occur. Purchaser, user and/or their heirs, executors or assignees of this Wavestorm Board agree to release and hold harmless AGIT Global, Inc. and any employees, subsidiaries, related companies, distributors and/or agents of AGIT Global, Inc., including but not limited to retailer sellers of the AGIT product, from any liability, claims, causes of action and demands of any kind arising from or out of the use of the Wavestorm Board where such use results in bodily injury, including serious injury, loss of limbs and/or death, or property damage.
CUSTOMER SERVICE
CONTACT US
If you have any questions or concerns please feel free to contact our Customer Service Department at (714) 389-1815, Mon-Fri 10am-4pm.
You can also send us an email at web@agit-global.com.